Booking Policy

Consultation Forms

Facial consultation form

Massage consultation form

Oncology massage(Cancer)

Bodylift & lymphatic form

Child massage consultation form

Client Information & Spa Policy – Please Read Before Your Visit

⏰ Arrival Time

Please arrive 5–10 minutes before your booking time to complete your consultation or discuss any questions related to your treatment.
Allow 10 minutes after your session for aftercare advice or any additional questions you may have.

Late arrivals may result in a shorter treatment time, as we must stay on schedule for other clients.

Deposit Policy

A deposit is required to secure your booking:

£10 deposit for treatments under £35
£20 deposit for treatments over £35, facials, or massage

The remaining balance can be paid on the day of your treatment or before arrival if you prefer.
Please pay your deposit online to confirm your appointment.

❌ Cancellation or postpone Policy

We kindly ask for 48 hours’ notice if you need to cancel or reschedule your appointment.
Cancellations with less than 48 hours’ notice will result in loss of deposit, as we are unable to rebook that slot.

📵 Mobile Phone Policy

Please switch off or put your phone on silent mode during your treatment to ensure a relaxing environment for yourself and others.

👶 Children in the Spa

For safety and comfort:

We cannot take responsibility for young children in the spa room.
Anyone under 16 must be accompanied by an adult at all times.

Medical Conditions

Please inform the therapist of any medical conditions or concerns when booking.
Some health conditions may be contraindicated for certain treatments, and we want to ensure your safety and comfort.

📖 Before & Aftercare Advice

Please read our before and aftercare advice carefully to get the most benefit from your treatment and avoid any discomfort or adverse reactions.

https://www.mandalawellnessspaandaesthetic.com/beforeandaftercare

Photo & Video Consent Notice

As part of your treatment — especially for facials treatment or certain types of massage(lymphatic & body lift massage )— I may request to take photos or videos to:

Track your progress and results
Showcase real outcomes with your permission

Consent can be given in two ways:

Written consent via the consultation form
Verbal consent on the day of your treatment

✅ If you agree to let me share your before & after photos/videos on social media, they will always be:

Cropped and edited appropriately
Used ethically and professionally
Focused on the results only, never to shame or expose

⚠️ If you ever change your mind or feel uncomfortable after seeing your photo, please tell me directly and respectfully. I will always honour your feelings and remove the content.

❌ Please do not use social media to harm or shame my business.

I am your therapist, healer, and practitioner — my goal is always to support your wellbeing and help you feel better, not to cause distress.

Thank you for your understanding and trust.

With care,

Mandala Wellness Spa by Neo