Booking Policy
Client Information & Spa Policy – Please Read Before Your Visit
⏰ Arrival Time
Please arrive 5–10 minutes before your booking time to complete your consultation or discuss any questions related to your treatment.
Allow 10 minutes after your session for aftercare advice or any additional questions you may have.
Late arrivals may result in a shorter treatment time,your treatment time will be reduced. We cannot extend or make up for lost time.
Deposit Policy
A deposit is required to secure your booking:
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£10 deposit for treatments under £35
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£20 deposit for treatments over £35, facials, or massage
The remaining balance can be paid on the day of your treatment or before arrival if you prefer.
Please pay your deposit online to confirm your appointment.
❌ Cancellation or postpone Policy
Any changes or cancellations must be made at least 48 hours in advance.If less than 48 hours’ notice is given, the deposit will be lost. If a deposit has not been paid, we reserve the right to charge the deposit amount from the card provided at the time of booking.
📵 Mobile Phone Policy
Please switch off or put your phone on silent mode during your treatment to ensure a relaxing environment for yourself and others.
👶 Children in the Spa
For safety and comfort:
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We cannot take responsibility for young children in the spa room.
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Anyone under 16 must be accompanied by an adult at all times.
Personal belongings
• Please remove jewellery and valuables before treatment.
• We are not responsible for any lost, stolen, or damaged personal belongings
Before & Aftercare Advice
Please read our before and aftercare advice carefully to get the most benefit from your treatment and avoid any discomfort or adverse reactions.
https://www.mandalawellnessspaandaesthetic.com/beforeandaftercare
📞 Call/Text: +44 (0)7700 170999
💬 WhatsApp: https://wa.me/447700170999
🗺️ Google Map: Click
⚠️ Please read contraindications before booking:
https://www.mandalawellnessspaandaesthetic.com/beforeandaftercare
📝 Consultation form required before treatment:
https://www.mandalawellnessspaandaesthetic.com/bookingpolicy
Photo & Video Consent Notice
As part of your treatment — especially for facials treatment or certain types of massage
(lymphatic & body lift massage )— I may request to take photos or videos to:
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Track your progress and results
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Showcase real outcomes with your permission
Consent can be given in two ways:
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Written consent via the consultation form
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Verbal consent on the day of your treatment
✅ If you agree to let me share your before & after photos/videos on social media, they will always be:
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Cropped and edited appropriately
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Used ethically and professionally
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Focused on the results only, never to shame or expose
⚠️ If you ever change your mind or feel uncomfortable after seeing your photo, please tell me directly and respectfully. I will always honour your feelings and remove the content.
❌ Please do not use social media to harm or shame my business.
I am your therapist, healer, and practitioner — my goal is always to support your wellbeing and help you feel better, not to cause distress.
Thank you for your understanding and trust.
With care,
Mandala Wellness Spa by Neo